ITEC355
Production Operations Management
All Articles Selected - Spring 2012

V3.0, 2012-01-08 Spring 2012

Articles Selected By Students

Section 003 (8:55)
Section 004 (10:20)

Section 003: So far we have 32 out of 34 Articles selected!   Top
Student Citation Abstract (summary)
Aaron DungcaBailey, Ainsworth A. "Retail employee theft: a theory of planned behavior perspective. "
International Journal of Retail & Distribution Management 34. 11 (2006): 802-816.  LINK
Alexandria MillerFossgard-Moser, Titus. "Operations and supply chain management: Social performance: key lessons from recent experiences within Shell. "
Corporate Governance 5. 3 (2005): 105-118.
Andrea CuevaJawaher A. Bin Jumah, MSN, RN; Rene P. Burt, EIT, MSIE; Benjamin Buttram "An Exploration of Quality Control in Banking and Finance. "
International Journal of Business and Social Science 3.6 (2012): 273-277.
Anna WillifordNovack, Robert A; Rinehart, L M; Fawcett, S A. "Rethinking integrated concept foundations: A just-in-time argument for linking production/operations and logistics management. "
International Journal of Operations & Production Management v13. 6 (1993): 31.
Charlie DaleHwang, Taik Gun, PhD; Lee, Younsuk; Shin, Hojung; Johnson, Richard L, FACHE. "Structure-Oriented versus Process-Oriented Approach to Enhance Efficiency for Emergency Room Operations: What Lessons Can We Learn? "
Journal of Healthcare Management 56. 4 (Jul/Aug 2011): 255-67; discussion 267-8.
Chris DoverSoroush Saghaan, Wallace J. Hopp, Mark P. Van Oyen, Jeffrey S. Desmond, Steven L. Kronick. "Patient Streaming as a Mechanism for Improving Responsiveness in Emergency Departments. "
Operations Research x.x (2010).
Greg PerezTarnef, Barry. "Combating cargo theft. "
American Agent & Broker 78. 10 (Oct 2006): 32-34,36,38-39.
James GreerGregory R. Heim, David Xiaosong Peng. "The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study. "
Mays Business School, Texas A&M University, Research Paper No. 2012-34.  LINK
James ScofieldDasu, Sriram, and Richard B. Chase. "Designing the Soft Side of Customer Service. "
MIT Sloan Management Review 52.1 (2010): 33-9.
Jared OppenheimMelissa A. Valentine; Amy C. Edmondson. "Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming. "
Harvard Business School Working Paper 12-062 January 18, 2012.  LINK
Jenna Walshllon, Gad, and Eran Hanany. "Cutting in Line: Social Norms in Queues. "
Management Science 58.3 (2012): 493-506.
Julia BaconWendy Tate, LIsa Ellram and Jon Kirchoff. "Corporate Social Responsibility Reports: A Thematic Analysis Related to Supply Chain Management. "
Journal of Supply Chain Management 46.1 (January 2010), pages 19-44.
Kayden HorwitzRobert S. Kaplan, David P. Norton. "Plan Operations: Align Process Improvement Programs. "
Execution Premium: Linking Strategy to Operations for Competitive Advantage, ed. Harvard Business Press, Publication date: Aug 04, 2008.
Komal LakhaniAksin, Zeynep; Armony, Mor; Mehrotra, Vijay. "The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research. "
Production and Operations Management 16. 6(Nov/Dec 2007): 665-688..
Kubra KalkanMollenkopf, D. A., Frankel, R., & Russo, I. "Creating value through returns management: Exploring the marketing–operations interface. "
Journal Of Operations Management, 29(5), 391-403.  DOI
Magali RochatSasan Bakhtiari. "Efficiency and Outsourcing: Evidence from Australian Manufacturing. "
Australian School of Business Research Paper No. 2012 ECON 07.  LINK
Maria InfanteRobert K. Griffin, Dirk Baldwin, Robert T. Sumichrast. "Self-Management Information System for the Service Industry: A Conceptual Model. "
Journal of Management Information Systems, Vol. 10, No. 4 (Spring, 1994), pp. 111- 133.
Mark AllenSimchi-Levi, D., Peruvankal, J. P., Mulani, N., Read, B., & Ferreira, J. "Is it time to rethink your manufacturing strategy? "
MIT Sloan Management Review, 53(2), 20-22. (2012).
Martha GarciaMishra, PK and Shekhar, BJ. "Impact of risks and uncertainties on a supply chain: a dairy industry perspective. "
Journal of Management Research. (2011) 3(2) DOI
Mohammed SadeqCuneyt Eroglu, Christian Hofer. "Lean, leaner, too lean? The inventory-performance link revisited. "
Journal of Operations Management, Volume 29, Issue 4, May 2011, Pages 356-369. DOI
Nazem MerhejBrynjolfsson, Erik; McAfee, Andrew. "Winning the Race With Ever-Smarter Machines. "
MIT Sloan Management Review 53. 2 (Winter 2012): 53-60.
Nick TanO'Gorman, Melanie. "Wal-Mart: The Face of 21st Century Capitalism. "
Labour 61 (Spring 2008): 276-278.
Paul NovakNicholas Barberis. "A Model of Casino Gambling. "
Management Science January 2012 58:35-51.
Ryan LiGary Emery, Manuela Marques. "The effect of transaction costs, payment terms and power on the level of raw materials inventories. "
Journal of Operations Management. 2011. (29) 236-249.
Saman AizazBerniker, E., & McNabb, D. E. "Applying Matrixed Pareto Analysis. "
Journal of Business and Management (2005) 11(1), 73-88.
Sarah AlbroFlorin, M., Groza, C., & Aldescu (Iacob), E. "Using web technology to improve the accounting of small and medium enterprises. an academic approach to implementation of IFRS. "
Annales Universitatis Apulensis : Series Oeconomica, 13(2), 280-289. (2011).
Stephanie MarinoLuiz Felipe Scavarda; Reichhart, Andreas; Hamacher, Silvio; Holweg, Matthias. "Managing product variety in emerging markets. "
International Journal of Operations & Production Management 30. 2 (2010): 205-224.
Stephen FerichJose Apesteguia, Ghazala Azmat, Nagore Iriberri. "The Impact of Gender Composition on Team Performance and Decision Making: Evidence from the Field. "
MANAGEMENT SCIENCE Vol. 58, No. 1, January 2012, pp. 78–93. DOI
Steven GalmBennett, Victor, Pierce, Lamar, Snyder, Jason and Toffel, Michael W. "Competition and Illicit Quality. "
Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 12-071.  LINK
Vanessa Ongola-ngambaEly Laureano Paiva, Luciana Marques Vieira. "International operations and export performance: An empirical study. "
Management Research Review, 32(3), 272-285.  DOI
Will McGauranMehrotra, Vijay; Ozlük, Ozgür; Saltzman, Robert. "Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules. "
Production and Operations Management 19. 3(May/Jun 2010): 353-367.
Zack MillerPilkington, Alan; Fitzgerald, Robert. ". "
International Journal of Operations & Production Management 26. 11 (2006): 1255-1275.

Section 004: So far we have 29 out of 33 Articles selected!   Top
Student Citation Abstract (summary)
Alejandro BarberiLandel, Robet. Et al. " Managing Change in Operations. "
Darden Business Publishing: University of Virginia. December 22,2008.
Anna DrobotovaLorentz, Harri; Lounela, Juhana. "Retailer supply chain capability assessment in Russia. "
International Journal of Retail & Distribution Management 39. 9 (2011): 682-701.
Barrett PonskiSchulz, Sabine; Blecken, Alexander. "Horizontal cooperation in disaster relief logistics: benefits and impediments. "
International Journal of Physical Distribution & Logistics Management 40. 8/9 (2010): 636-656.
Brandon BeshashPullman, Madeleine E; Thompson, Gary M. "Evaluating capacity- and demand-management decisions at a ski resort. "
Cornell Hospitality Quarterly 43. 6 (Dec 2002): 25-36.
Chris WeirichPeter V. Hall, Wouter Jacobs. "Why are maritime ports (still) urban, and why should policy-makers care? "
Maritime Policy & Management Vol. 39, Iss. 2, 2012 (pages 189-206).
Dan MunozCrain, David W. "Only the right people are strategic assets of the firm. "
Strategy & Leadership 37. 6 (2009): 33-38.
Enrique EliasHan, Chaodong, Martin Dresner, and Robert J. Windle. "Impact of Global Sourcing and Exports on US Manufacturing Inventories. "
International Journal of Physical Distribution & Logistics Management 38.6 (2008): 475-94.
Evan McDuffieMaureen Tkacik. "Operations and supply chain management: Social performance: key lessons from recent experiences within Shell. "
Sporting Goods Business Jun2003, Vol. 36 Issue 6, p10.
Gustavo MoralesBenders J, Morita M. "Changes in Toyota Motors' operations management. "
International Journal Of Production Research [serial online]. February 2004;42(3):433-444.
Hugo CornejoFeng, Cheng-Min; Chern, Chi-Hwa. "The Development of a Supply Chain Model for the Computer Notebook Industry. "
International Journal of Management (Aug 2009): 197-212.
Jacob StrelitzHayward, Steven. "The Triple Bottom Line. "
Forbes 171. 6 (Mar 17, 2003): 042.
Janine MorenoWeng, Ming-Horng; Ha, Jih-Lian; Wang, Yi-Chou; Tsai, Chung-Lin. "A STUDY OF THE RELATIONSHIP AMONG SERVICE INNOVATION, CUSTOMER VALUE AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY OF THE HOTEL INDUSTRY IN TAIWAN. "
International Journal of Organizational Innovation (Online)4. 3 (Winter 2012): 98-112.
Jon WeissHwang, Taik Gun, PhD; Lee, Younsuk; Shin, Hojung; Johnson, Richard L, FACHE. "Structure-Oriented versus Process-Oriented Approach to Enhance Efficiency for Emergency Room Operations: What Lessons Can We Learn? "
Journal of Healthcare Management 56. 4 (Jul/Aug 2011): 255-67; discussion 267-8.
Jorge PortocarreroKelepouris, Thomas; Pramatari, Katerina; Doukidis, Georgios. "RFID-enabled traceability in the food supply chain. "
Industrial Management + Data Systems 107. 2 (2007): 183.
Jose FerrieroSiguaw, Judy A; Enz, Cathy A. "Best practices in hotel operations. "
Cornell Hospitality Quarterly 40. 6 (Dec 1999): 42-53.
Kevin SchlosserCollins, Frank. "???"
The Journal of Corporate Accounting & Finance 11. 3. (Mar/Apr 2000): 15-18.
Lauren SilberNoorfa Haszlinna Mustaffa; Potter, Andrew. "Healthcare supply chain management in Malaysia: a case study. "
Supply Chain Management 14. 3 (2009): 234-243.
Luciano Chavez cainaSoroush Saghaffian, Wallace J. Hopp, Mark P. Van Oyen, Jeffrey S. Desmond (M.D.), Steven L. Kronick (M.D.). "Patient Streaming as a Mechanism for Improving Responsiveness in Emergency Departments. "
Ross School of Business Working Paper, Working Paper No. 1162, January 2012.
Mai SackerlotzkyPrajogo, Daniel I; McDermott, Christopher M. "The relationship between total quality management practices and organizational culture. "
International Journal of Operations & Production Management 25. 11 (2005): 1101-1122.
Michael FlynnRaghubir, Priya; Srivastava, Joydeep. "Effect of face value on product valuation in foreign currencies. "
Journal of Consumer Research29. 3 (Dec 2002): 335-347.
Nicholas TanO'Gorman, Melanie. "Wal-Mart: The Face of 21st Century Capitalism. "
Labour 61 (Spring 2008): 276-278.
Osualda PanalcaAyala, Hana. "Resort ecotourism: A master plan for experience management. "
Cornell Hospitality Quarterly 37. 5 (Oct 1996): 54.
Patrick McKinneyPearson, Mark. "Strategies for Aligning Manufacturing with Business and Supply Chain Goals. "
Logistics Management (2002) 51.2 (2012): 20-1.
Rob BookMerle, A., Chandon, J., Roux, E., & Alizon, F. "Perceived Value of the Mass-Customized Product and Mass Customization Experience for Individual Consumers. "
Production and Operations Management, 19(5), 503-514.
Saisai SongHong Qin, Prybutok, B.R, and Zhao, Qilan. "Perceived service quality in fast-food restaurants: empirical evidence from China. "
International Journal of Quality & Reliability Management Vol. 27 No. 4, 2010 pp. 424-437.
Sotia KyriacouGeorgantzas, Nicholas. "Tourism dynamics: Cyprus' hotel value chain and profitability. "
System Dynamics Review 19. 3 (Autumn 2003): 175-212.
Tannis SpencerKaplan, R., & Norton, D. "Mastering the Management System. "
Harvard Business Review. (2008, January).
Trav RichardsonJones, Peter; Dent, Michael. "Improving service: Managing response time in hospitality operations. "
International Journal of Operations & Production Management 14. 5(1994): 52.
Vasilisa ShvachkoAure\´lie Merle, Jean-Louis Chandon, Elyette Roux, Fabrice Alizon. "Perceived Value of the Mass-Customized Product and Mass Customization Experience for Individual Consumers. "
PRODUCTION AND OPERATIONS MANAGEMENT Vol. 19, No. 5, September–October 2010, pp. 503–514.  DOI

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